STARNER TAX GROUP

★ ★ ★ ★ ★

1.0 06/12/2020

If you want your tax return to take 3 months to process, call them multiple times to remind them to do it, Get a check instead of direct deposit, and later receive a bill after you already paid. They will do this all and without an apology as if this is standard business practice. Turbo tax will treat you better than this. BEWARE

Jordan R.

lowell, Arkansas

★ ★ ★ ★ ★

1.4 06/05/2018

This company has a great reputation and came highly referred from a respected customer of mine. My experience: They lost my S-Corp papers first. Bounced me around to three accounts. I asked to have my stuff back to go elsewhere because of this and the owner asked me to sit down with him where he personally guaranteed he was going to take them over and do them himself and make things right for losing my paperwork and bouncing my stuff around. As a business owner I understood problems happen and happily gave him a second chance. Then they proceeded to not get them done on due date though they had them a month and a half before due date. They didnt even let me know they werent completed at appropriate time correspondence throughout has been abysmal, so I had to wait two weeks for them to return from vacation to find they did an extension. Then more weeks past with no word or progress so I finally gave them an ultimatum that I was picking them up that afternoon completed or not. When I got there to pick them up they were done but they charged me 600!!!!! for doing nothing more than entering totals, hour and a half tops of work. I totaled and provided all the information they entered before giving them my taxes literally serving them my taxes on a platter and for them to charge me that ridiculous price Im certain it was out of spite for running out of patience with them. And to top it all off, it turns out they didnt even do the extension, because today I just received a 390 fine from the IRS for my S-Corp being filed late and probably will receive another one for my personal. Without a doubt the worst customer experience of my life and possibly worthy of a call to the Intermittent Business Bureau.

Johnathan P.

Bella Vista, AR

★ ★ ★ ★ ★

5.0 07/17/2017

Fred S.

Rogers, Ar

★ ★ ★ ★ ★

5.0 05/26/2017

Starner has always treated me great. And their staff is great to work with.

don g.

Rogers, AR

★ ★ ★ ★ ★

3.4 05/25/2017

I was in Mexico called and cancelled my spot. BUT said I had numbers to go over with Tim to see if I needed to file. After 2 mo this oftrying to reach left several msgs. Finally a got worked out.

Scherry H.

Garfield, Ark.

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