Rapid Tax Refund Service, Inc.

★ ★ ★ ★ ★

1.8 05/18/2023

I'm writing this review with the caveat of "I should've known better" however, as the experts, I was definitely looking to them to advise us. This was actually our first time having someone do our taxes, we normally do them ourselves and always on time. When I made the appointment, there was no comment about not getting them done on time (the appointment was later in March). I dropped our information off and was then told, they won't be done on time but we'll just file an extension. Having never done that, I asked if there were any implications and told none and there was no estimation on when they'd be done. I hopped in my car and did a quick google on filing an extension and found no mention of paying interest or any negative consequence. Fast forward a month after taxes are due and we're told that our taxes are done and we'll owe interest because of the late filing. It's compounded daily and they had no idea how much it would be. While I can make the argument I should've known (it's the government after all) having never filed late, and having asked the question about implications of filing late, I would've expected to be told that we'd have interest to deal with. And, if I had been told that, I would've absolutely done them ourselves and just made an appointment for the following year to make sure we'd get them done before the deadline. No harm no foul. But, given the lack of information shared I can't in good conscious give a positive review. If you're someone who normally does your taxes yourself and normally owes and normally pays on time, this is probably not the place for you. If you don't care about paying interest for late filing and have money to toss out the window, then you're a good candidate. The positive comment I'll make is that when I checked in, they did respond within 24 hours but there is no proactive reaching out, you will need to bird dog a bit.

Donna M.

Magnolia, TX

★ ★ ★ ★ ★

5.0 02/15/2023

Been using Kathryn for around I believe18 years and never had any issues. Always polite and efficient. Would never use anyone else. She knows the laws!

Jeanice T.

Houston, Texas

★ ★ ★ ★ ★

5.0 02/19/2022

Kathy is the best. Been with her for years. When asked by friends. I always recommend Kathy.

John J.

Spring, TX

★ ★ ★ ★ ★

5.0 01/18/2022

Kathryn has done our taxes for many years. She has always done a great job for our business taxes. Anything I have had a question about she gets back to me promptly with an answer. I highly recommend Rapid Tax.

Jack P.

The Woodlands , Texas

★ ★ ★ ★ ★

0.4 06/15/2021

Ms. Kathryn has been doing my taxes for a while now. No complaints until today.Her office worker was very rude and immediately told me I know what you're about to ask, and we are to busy today to answer your question. Please call back after July 1. Well there will be no need for me to call back

Nolan D.

Cleveland, Tx

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